Returns

1If what you have bought is not what you expected

You have 15 calendar days to make the return of the purchase.

Follow these steps:

  1. Fill in and submit the form on this page
  2. Print the email you will receive
  3. Place the email in the package you are going to send
  4. Send the package to:
    PicSil
    Polígono Industrial, Calle C, Nº3
    31592 Cintruénigo (Navarra)

Return Conditions:

  1. Articles with no signs of use.
  2. Return with all its components, accessories, instruction manuals and original packaging.
  3. Return period: 30 calendar days from the day of delivery.
Return Exceptions:
  1. Articles of feeding and sports supplementation.
  2. Structures made to order or customized items.

This right of return is recognized in addition to the rights legally established for consumers and users by the current legislation, in the absence of conformity with the contract.

2If the product is damaged

Contact our Customer Service to solve the problem in the shortest possible time.

3If shipping is damaged by transport

The deadlines for claiming damages for the merchandise will be 24 hours from the delivery date if the damages are not appreciated externally

If they are appreciated in the delivery, claim to the carrier at that moment.