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You have 30 calendar days to return the purchase.

Follow these steps:

  1. Fill in and send the form on this page
  2. Print the email you will receive
  3. Put the email in the package you are going to send
  4. Send the package to:
    PicSil
    Polígono Industrial, Calle C, Nº3
    31592 Cintruénigo (Navarra)

Return Conditions:

  1. Articles without signs of use.
  2. Return with all its components, accessories, instruction manuals and original packaging.
  3. Return Term: 30 calendar days from the day the delivery is made.

Return Exceptions:

  1. Sports nutrition and supplementation items.
  2. Structures made to order or personalized items.

This right of return is recognized in addition to the rights legally established for consumers and users by current legislation, in the absence of compliance with the contract.

Contact our Customer Service to solve the problem in the shortest possible time.

The deadlines for making a claim for damage to the merchandise will be 24 hours from the date of delivery if the damage is not externally appreciated.

If they are appreciated on delivery, make the claim to the carrier at that time

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