Conditions of use of www.picsilsport.com

The purpose of this document is to establish the General Conditions of Use and the General Conditions of Sale of the website www.picsilsport.com, and of all its sub-domains. The domain www.picsilsport.com is owned by SP Globalsport S.L., with commercial name PicSil and registered office at Polígono Industrial, Calle A, Nº8, 31592 - Cintruénigo (Navarra), CIF: B-71320287

PicSil reserves the right to modify the General Conditions of Use and the General Conditions of Sale to adapt them to the current legislation applicable at all times, the new jurisprudence and the usual market practices.

Both the navigation through the pages of the domain www.picsilsport.com and its sub-domains, as well as the purchase of any product imply the acceptance of the General Conditions of Use and the General Conditions of Sale described on that page.

Modification rights

PicSil reserves the right to modify unilaterally and at any time, without prior notice, the presentation and content of the website, its services, the general conditions of use and the right to modify or cancel the amount of an order due to a publication error or platform.

For all the foregoing, PicSil, strongly requests that you proceed to the review and verification of the general conditions of use, each time you access the Web, it being your own responsibility not to do so and assuming that, even so, tacitly accepts their content.

Ownership and copyright

All content and information presented on www.picsilsport.com and its sub-domains is the property of PicSil. Therefore, the use of designs, logos, texts, images, videos is subject to the prior authorization of SP Globalsport S.L.

Information about Products and Prices

5.1 Products information
PicSil pays great attention to information regarding the essential characteristics of products through technical descriptions from its partner companies and manufacturers, and from photographs illustrating the products. All this is done within the limits of the technique and respecting the best market standards.

5.2 Pricing information
The sale prices indicated in www.picsilsport.com and in its sub-domains are shown in US Dollars. VAT is included in these prices, but not shipping costs. Shipping service costs are borne by the User and will be added to the total amount of the selected products. You will be informed of these expenses before confirming the order and finalizing the contracting process. PicSil reserves the right to modify its prices at any time.

The prices and offers presented on www.picsilsport.com are only valid for orders placed through www.picsilsport.com, and may not coincide with other PicSil stores or platforms in the country of purchase.

Purchasing process

6.1.Register
To place an order, it is necessary to connect to www.picsilsport.com, and register as a user, filling in the electronic form following the instructions for each stage. After registration you can proceed to the purchase of your product (s).

6.2. Availability of the products
It should be noted that orders will be shipped within the limits of available stock. By accessing www.picsilsport.com, you can check the current availability of each of the products that we offer in our online store, distinguishing between: - Available: Item with stock available in the terms defined in point 7 (Treatment and Delivery of the order) - Available upon request. - Not available. - Pre-launch: You can place your order online so that your reservation is sent to the indicated address, the day of the launch

6.3. Payment methods
PicSil offers several solutions to proceed with the payment of your purchase at www.picsilsport.com: Payment by credit card: at www.picsilsport.com you can use the following credit cards: - VISA - MasterCard Once you have validated all the information about your purchase (items, shipping methods, delivery and billing addresses) a new page will appear so that you can choose which payment method you want to use and enter your data. If you make the payment by credit card, the charge on your card will be made deferred (except master card), that is, at the time of shipment. In this way, only the items actually shipped will be charged. Picsilsport.com reserves the right to reject any operation carried out with a credit card. In this case we will proceed to refund the cash on the original card. In these cases and if the customer is interested in continuing with the purchase of the items, we will request a bank transfer. PayPal: You can pay for your purchase through PayPal. When choosing PayPal as a means of payment, the billing address indicated above will be ignored, and the address registered in your PayPal account will be taken into account for billing issues.

6.4. Shipping costs
The delivery costs depend on the category of products or the type of delivery chosen. The products are delivered directly to the address or delivery address indicated by the customer, under the conditions set out below, through the selected courier agency. Delivery costs are made up of a base value per order or delivery. If your order consists of products included in different classes, the total value of the delivery costs will be the highest value of these classes. Please read the detailed explanation: Base cost The base cost represents a fixed value per item type. Rate applied to each of the defined product classes: Class 1 - Products of normal size and weight (up to 5kg) Class 2 - Products of high dimension and weight (+ 5kg) The base cost represents a fixed value per item type.

6.5.Rates and Taxes.
The sale prices indicated on www.picsilsport.com are shown in euros, VAT included, but do not include delivery costs. The costs of the shipping service are borne by the User and will be added to the total amount of the selected products. You will be informed of these expenses before confirming the order and finalizing the purchase process.

6.6.Order Status:
Pending authorization - The purchase is still waiting to be registered in our database. Open - The purchase is already registered in our database and waiting to be managed by our Logistics Center. Picking - The purchase is already registered and identified in our database and the process of preparing your order has begun. Billed - The purchase is already registered and identified in our database. It has been prepared, invoiced and sent to the address indicated as the delivery destination.

6.7. Treatment and delivery of the order.
Shipments are only made to destinations where the transport service provides us and do not conflict with other destinations where Picsil or its distributors work exclusively. The estimated delivery time will depend on the location of the client, this time being always informed through the picsilsport website. The order will leave the warehouse within 24 hours of its completion, or the first business day following the order. The products are delivered in secure packaging. If external damage is detected in the product's packaging, the customer must detail this fact on the receipt signed by the carrier and immediately contact our Customer Service line through www.picsilsport.com or through the number 1-877 -974-2745. A proof of delivery without any damage report is equivalent to a product with the packaging in perfect condition. Likewise, if damage to the product is detected once the package is opened, the packaging being in perfect condition, the customer has 24 hours from receipt to contact our Customer Service line through www.picsilsport.com. If you are not at the address indicated at the time of delivery, you will be left with a notice of passage which will include the telephone number that you can contact to make a new delivery attempt. After 3 business days from the first attempt without the customer having agreed on a new delivery date, your order will be returned to our warehouse.

6.8 Order tracking.
In case you want to track the shipment, you can access the Web Portal of www.picsilsport.com and contact our department.

Warranty

PicSil declares and guarantees that it can sell products from its Web Portal www.picsilsport.com.PicSil declares and guarantees that its Internet platforms are technically prepared for the sale of products and services.

The warranty period is two years, from the delivery of the product, although it does not include deficiencies caused by negligence, blows, incorrect use or improper handling, incorrect installations not carried out by authorized Technical Services when appropriate, etc, or materials that are worn down by use.

PicSil reserves the right to request an official technical service of the brand, a verification of the origin of the problem. In the event of a defect caused by causes beyond its origin, the repair will be billable. In those cases that justify the application of the guarantee, it will be decided to repair, replace the item, discount or return, in the legally established terms.

Returns

Product return
You have 30 calendar days to return the purchase. Contact our Customer Service to find out how to proceed with the return.

Never send the item without having previously contacted our Customer Service.

Although the management of recodiga and shipping is managed by PicSil, the costs of collection and shipping will be borne by the customer.

Return Conditions:
- Articles without signs of use. - Return with all its components, accessories, instruction manuals and original packaging. - Return period: 30 calendar days from the day the delivery is made.

Return Exceptions:
Food and sports supplementation articles. - Structures made to order or personalized items. - This right of return is recognized in addition to the rights legally established for consumers and users by current legislation, in the absence of compliance with the contract.

Product return
Contact our Customer Service to solve the problem in the shortest possible time.

Return for shipping damage
The deadlines for making a claim for damage to the merchandise will be 24 hours from the delivery date if the damage is not appreciated externally. If they are appreciated on delivery, make the claim to the carrier at that time

Customer Service: Help, Suggestions, Complaints

At any time, you can contact our Customer Service to ask for help, make suggestions or complaints by writing to sporte.cliente@picsilsport.com

Use of cookies

PicSil uses cookies or similar files in any type of use of the portal. However, the cookies used are only associated with anonymous users and their terminals, without providing references that allow the user's personal data to be deduced. They are intended to simplify your use of www.picsilsport.com and its subdomains, and to provide you with a better user experience. Also, in relation to the foregoing, PicSil informs you about the fact that most browsers allow users to delete cookies from their computer's hard drive, block them or receive a message before recording one.